- Telephone Number
- 01803 782266
- Fax Number
- 01803 782082
- E-mail Address
- info@bankcomplaints.co.uk
- Postal Address
-
Bank Complaints Ltd
Bowhay Farm
Aish
Totnes
TQ9 6PS
Telephone Availability
- Monday 10am – 1pm
- Tuesday 10am – 1pm
- Wednesday 10am – 1pm
- Thursday 10am – 1pm
- Friday 10am – 1pm
Complaints Procedure
If for any reason, you wish to make a complaint to Bank Complaints Ltd, please do so in writing, by e-mail or by phone. We have an internal complaints procedure which is compliant with the Complaints Handling rules 2006 as required by the Compensation Act 2006.
- Complaint received either by telephone, letter, e-mail.
- Acknowledgement of complaint forwarded within five days.
- A full response will be provided within four weeks or confirmation that the resolution will be forwarded within a total of eight weeks.
- If the complaint is not resolved after this period the details of the Claims Management Regulator will be provided.
