About Us

Having dealt with clients concerns and disputes against banks and lending institutions since the late 1990s, we are well placed with experience and understanding to help with any client concerns that they have and would like us to review and address.

It is vital that when dealing with any client dispute regarding their bank financial instituation, lender or provider of any financial service, the complaints process is understood. Our considerable experience allows us to navigate what should be an easy process but invariably is weighted to benefit the offending firm. Complaints need to be undertaken with an understanding and tact to ensure the best opportunity for a positive outcome.

We deal with all forms of concerns on behalf of clients, and even if we are unable to take a specific problem forward we will certainly advise as best we can and point the any consumer who has a query in the right direction.

Important: The customer is not required to use the services of a firm which carries out regulated claims management activity to pursue their claim. Should someone wish to handle the complaint themselves, they will first need to lodge the complaint with the financial institution first before escalating to the Financial Ombudsman. It is possible for the customer to present the claim themselves for free, either to the person against whom they wish to complain or to the Financial Ombudsman https://www.financial-ombudsman.org.uk/ or the statutory compensation scheme.